Service Desk: IT Help Desk & Call CENTER

The City College OIT Service Desk has a new structure. We have split the operation into different tiers of technical support. Tier One includes our staff at the new Service Desk and Call Center (aka the OIT Help Desk), located within the equally new cITy Tech Center in NAC 1/301. The Service Desk staff is here to assist you by either solving your technical issues on the phone or entering them into our ticketing system to ensure delegation of incidents into the right directions.

The City college OIT Service Desk

Location:
NAC 1/301

Phone: 212.650.7878    
E-mail: servicedesk@ccny.cuny.edu
Hours:      

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The OIT Service Desk:
The Service Desk/Call Center will be open during hours posted below.

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Special Hours for Finals, May 4-24

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May 4 - May 16
Monday-Friday   7:00 am - Midnight
Saturday – Sunday   9:00 am – 9:00 pm

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May 17 - May 24

Open

7 am May 17 through 9 pm May 24

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May 25 –May 31
Monday-Friday   9:00 am - 5:00 pm

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Summer 2013 Hours:

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June 3 – July 29
Monday-Thursday   9:00 am – 9:00 pm
Friday   9:00 am – 5:00 pm
Closed:  
Saturday – Monday, May 25-27 (Memorial Day)
Wednesday, July 4 (Independence Day)
Weekends, July 4, and Fridays beginning June 28

If you are e-mailing us, please make sure to include a full description of your problem.
Please include a telephone number and a time when you can be reached by a consultant.
If you are unsure about your question, please call us for guidance first.

• Request Support -- Faculty/Staff
• Request Support -- Students
  

Information, Help, and Resources

• CUNY Portal
• Blackboard
• CCNY E-Mail
  
• School and Divisional Service Desks

:: Visit Our YouTube Channel  (quick How-To-Videos based on our FAQs)

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