Google Apps is a hosted integrated communication and collaboration solution that includes:
Google Mail GMail: Email storage and search tools that help you find information fast and perform instant messaging from right inside your accounts using Google Talk.
Google Calendar: Organize your schedules and share events and calendars with others.
Google Contacts Google Contacts: Share documents, spreadsheets, and presentations. Collaborate in real-time with your team or with the entire University.
Google Talk: Send instant messages to your contacts for free anytime, anywhere in the world.
Google Docs: Share documents, spreadsheets, and presentations. Collaborate in real-time with your team or with the entire University.
Google Sites: Work together to keep related documents, web content and other information in one place, on one site.
What is the uptime for the Google Apps? Google Apps are guaranteed to be available at least 99.9% of the time, ensuring that users have access when they need it.
How secure is Google Apps?
Security FAQ -- http://www.google.com/support/a/bin/answer.py?hl=en&answer=60762
How do I report Spam and Phishing?
If you think you are receiving an e-mail that is SPAM or phishing, please log on to Google site for instructions on reporting to Google.
What is my username if I use Outlook or a Mobile Phone or other non-supported clients?
It will be your full email address: firstname.lastname@example.org
How much storage space do I have with GMail?
Each user has over 7GB of storage
Where can I find additional information on GMail?
You can find additional information on the Google Support site for GMail.
Will GMail work with Outlook?
Yes, with Google Apps Sync for Microsoft Outlook installed on your computer; GMail will work with Outlook. However, the full benefits are achieved using Google Apps on the Web.
Will GMail work with other mail clients?
Yes, users can opt to use any IMAP capable email client, but only Outlook and Thunderbird will be supported by WOU. However, the full benefits are achieved using Google Apps on the Web.
What is happening to e-mail lists?
Email lists will remain the same. The University maintains a separate application to support email lists and that application will continue.
Will there be ads on my e-mail?
No, there will not be any ads on GMail.
Will spam be filtered?
Yes, the University will use our local security options the standard security option provided by Google to minimize any spam being delivered to your mailbox.
Can I archive my e-mail to a personal folder on my computer?
Yes, email can be archived using Microsoft Outlook.
Can I forward my GMail account to my personal email account?
Yes, you will still have the option to forward your email.
What is the largest file size that I can send with GMail?
The maximum attachment size is 25 MB.
Can I make my assistant a delegate with GMail?
Yes, you will be able to delegate email privileges.
Can I check my GMail from my home computer?
Yes, GMail is a Web-based service and accessible from anywhere there is Internet access.
Do I need a new password for my GMail account?
You will log into the portal at http://www.wou.edu/portal with your pawprint credentials. Click on the link to Google Apps. The portal will provide you direct access without further authentication.
Will I be able to check my mail from my PDA/iPhone?
Yes, Google Apps are supported on any phone capable of receiving IMAP mail and is supported on iPhone and Windows Mobile smart phones via an application installed on the phone.
Can I send mass-mail messages on GMail?
Yes, mass mail will be available on GMail.
Will I be able to set-up an out-of-office automated e-mail response in Gmail?
Yes, Gmail will allow you to set-up an out-of-office automated e-mail response. Click here for instructions.
Will my Outlook Web Mail Rules copy over to Gmail?
No, you'll need to recreate your rules using the Filters feature in Gmail. Filters let you to manage the flow of incoming messages using keywords, sender, recipients, and more. Using filters, you can automatically label, archive, delete, star, or forward your mail, and even keep it out of your Spam folder. For details, refer to the Google Help Center.
Can I check the spelling for a language other than English?
Gmail automatically checks spelling in the default language selected in your Settings. To check spelling in another language, click the down arrow next to Check Spelling, and then select the language.
What is the best way to handle spam that I think I might want to look at later?
If you have spam messages that you might want to look at later, you should not leave them in your spam filter for too long. The filter is automatically emptied after 30 days. If you want to keep a message that is in the Spam folder, either move the message to another folder or select it and press the 'Not Spam' button.
What will happen to my calendar?
Your existing calendar can be converted to Google Calendar.
Will I still be able to use Microsoft Outlook to manage my calendar?
Yes, you will be able to use the Google Microsoft Office Sync to manage your calendar in Outlook, but you will get the full features of Google Apps using the Web.
Will I still be able to see other people's calendars?
Yes, you will be able to view the free/busy times of anyone using Google Calendar. However, if anyone has allowed you to see the details of their calendar or to modify it, they will have to do this again in Google Calendar as these permissions will not be migrated.
Will I still be able to schedule meetings with other faculty and staff using Google Calendar?
Yes, you will be able to invite people to your meetings and view their free/busy times.
Will I be able to delegate my calendar?
Yes, you will be able to delegate your calendar. For setup instructions please go here.
Will my Outlook Tasks and Notes be migrated?
No, Outlook Tasks and Notes will not be migrated. If you'd like to still use Tasks and Notes, you will need to move them to your personal file in Outlook. Instructions will be coming soon. Contacts
What will happen to my contacts?
Your existing contacts will be converted to GMail.
Will I still be able to use Microsoft Outlook to manage my contacts?
Yes, you will be able to use the Google Microsoft Office Sync to manage your contacts in Outlook, but you will get the full features of Google Apps using the Web.
Will Google Talk work with other IM services?
Yes, but Google Talk will only support chat with other Google Talk and AOL Instant Messenger (AIM) users assuming you have an AIM account.
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