WOU: Printer FAQ

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Printer FAQ

Q. How do I add a printer?

On a PC, select the Windows start button at the bottom left of the screen. Type \\krusty in the search bar. This will bring up a new screen with a long list of printers. The first two letters stand for the department, followed by the name of the printer. Student lab printers are located under "Lab" then the name of the lab the printer is located.

On a Mac, click the Apple logo in the upper left-hand corner and select System Preferences. Then click Print & Scan. Click the + button under Printers. Make sure "Default" is selected and scroll down to Krusty. Choose the printer that is needed by following the naming scheme noted above.

Q. How do I know how many print credits I have?

There are two different ways to figure out how many print credits you currently have:

  • Go to www.wou.edu/printers. You will be prompted to enter your WOU credentials. Your print credit balance will then be shown. -OR-
  • Log into Portal and under "Programs for Everyone" is a print credit channel. If you are having trouble adding this channel to your Portal page, stop by our office (ITC 009) and we would be happy to help.

Q. What do I do if I sent my job to the printer but nothing printed or it was blank?

First, check to make sure you sent your job to the correct printer. Second, make sure you have print credits. If printing to the correct printer and your still having an issue please contact us at uschelpdesk@wou.edu or (503) 838-8925.

Q. What do I do if the printer keeps pulling from the wrong tray?

Check the settings on the print screen to make sure the correct tray is selected. You can also check the printer itself by looking through the menu and finding the paper selection.

Contact

University Computing Services 503-838-8154 | or e-mail: webmaster@wou.edu

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