Complaint: A complaint is defined as a spoken informal dissatisfaction over an alleged unjust or inequitable act or omission on the part of the institution or a representative of the institution.
Academic Grievance: An academic grievance is defined as a written formal assertion that a student believes he/she has been harmed by being treated arbitrarily or differently from other students in the same classroom setting.
Non-Academic Grievance: A non-academic grievance is defined as a written formal assertion that a student believes that he/she has been dealt with arbitrarily, differently or in ways which violate established laws, rules, procedures, or past practices by the university as a whole or any unit or agency or function thereof and in a manner that has caused harm to the student.
Confidentiality: It is understood that committee members, faculty, and administrators involved in the discussion of complaints or grievances will maintain professional standards of confidentiality.
Step Two: If a complaint is not resolved at Step One and the student wishes to continue the process, the student must present a written grievance petition to the faculty member involved and to the appropriate Dean (in the case of an academic grievance) or the staff member involved and the appropriate administrator of the college unit, agency or function (in the case of a non-academic grievance). The faculty member or staff member may respond in writing to the appropriate Dean or administrator. The Dean or administrator will respond in writing to the students within ten school days of receiving the grievance petition. The Dean or administrator will send copies of the response to the faculty member or staff member.
Step Three: If after step two the grievance remains unresolved and the student wishes to pursue the matter, the student must forward to the student grievance committee the grievance petition and the Dean's or administrator's written response within ten school days of receiving that response.
Step Four: The Student Grievance Committee will review the petition and the Dean's or administrator's response within ten school days of their receipt and determine if there is a basis for a grievance. Should the committee determine there is no basis for a grievance, the faculty or staff member, and the Dean or appropriate administrator will be notified in writing of its decision.
Step Five: If the committee determines that a basis for a grievance may exist, the committee will schedule a meeting with the student, faculty or staff member and/or appropriate Dean, administrator and/or division chair involved within ten school days and will hear the explanations of the case at that time. The committee will attempt to resolve the grievance. If the grievance cannot be resolved, the committee will forward its written recommendation of whether a basis for a grievance exists to the Provost and request that the Provost make an appropriate response to resolve the grievance. The committee will also forward copies of its recommendation to the student, the faculty or staff member, and Dean or appropriate administrator.
*More formal alternative procedures exist for situations in which a student is erroneously denied registration, erroneously required to pay a fine or penalty, erroneously has money withheld by the university, has been denied the right to amend his/her educational records, is charged with an offense under the student conduct code, is alleging discrimination on the basis of race, national origin, religion, sex, age, disabling condition or marital status, is alleging sexual harassment. For more formal procedures relating to such situations, see OAR 574-010-005 through 574-010-0060 and 574-010-0075 through 574-010-0085. Assistance may be obtained in the Vice President for Student Affairs Office.
Final Draft, November 10, 1994
Updated April 1, 1997
Updated June 29, 2001
Office of the Vice President for Student Affairs 503-838-8221 | or e-mail: email@example.com
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