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University of Illinois Springfield

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Information Technology Services University of Illinois Springfield

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ITS Client Services

ITS Client Services is the primary point of contact for technology questions, problems, and issues. This service is available to all UIS faculty, staff, and enrolled students.

Support Articles

  • UISWiFi and the Wireless Web
    With the rise of netbooks, PDAs, and tablet PCs, the computers of today are becoming smaller and more portable. So, what better way to enjoy your laptop or iPod Touch than to connect it to the Internet? With UISWiFi, portable devices can now establish a secure connection with the UIS network and the Internet without the need for VPN software. Also, thanks to ITS continually updating its network infrastructure, UISWiFi is now accessible on nearly all parts of campus! Connecting portable devices to the UIS network has never been easier. So, grab your new device, get it connected, and start enjoying a web without wires. Read the full article.

Contact Information and Hours

All forms of contact are available during these hours:


  • 8:30 AM to Midnight – Monday through Thursday
  • 8:30 AM to 5:00 PM – Friday
  • 10:00 AM to 6:00 PM – Saturday
  • 2:00 PM to 10:00 PM – Sunday

ITS Client Services is closed on campus holidays.


Lower Level of Brookens Library, in the Media Lab, BRK 180


217.206.6000 or 217.206.TECH or 877.847.0443 (Toll Free in United States)



Click the Live Help chat button on any ITS Client Services Web page


Please see our Help Desk Services webpage for detailed information about the services we provide. ITS Client Services also maintains a current listing of supported software.

ITS has many great resources available please take a moment and chechout some of the Useful Links.

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University of Illinois Springfield
One University Plaza
Springfield, Illinois 62703-5407

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