The person requesting the elevator picks up the intercom phone to the right of the elevator door on the ground floor. This rings a buzzer at the Circulation Desk upstairs. The attendant there picks up the phone and the patron then requests assistance at the ground floor level.
The attendant is required to respond within 1-2 minutes to this request. If the patron needs assistance entering the elevator, the attendant can lock the elevator door open. After assisting the patron into the elevator, if needed, the attendant takes the patron to the requested floor of the library and waits until the patron has exited the elevator successfully. The Circulation Desk and the Reference Desk are on the first floor. The Education Library general, Children's and K-12 Textbook collections are on the second floor.
Patrons needing assistance while inside the library, e.g. to exit or go to the upper level, need to ask at the Circulation Desk for assistance, and again the attendant is to respond within 1-2 minutes.
Note: In the unlikely event that there is only one staff member at the Circulation Desk, the staff member needs to convey to the caller that he/she is alone and needs to call a backup person to the Circulation Desk before he/she can leave the desk to go to the elevator. For security reasons, the Circulation Desk or the Education Library may not be left unattended. This is the only case that there may be a delay beyond the response time of 1 to 2 minutes.