Frequently Asked Questions
- How do you turn in a corrective maintenance work order? How do you know it was received?
- What types of services are provided by Facilities Operations and Maintenance?
- How do we initiate a funded work order?
- What types of services are p rovided by Facilities Planning?
- What types of services are provided by Facilities Construction Administration?
- Who do I contact when I have a maintenance request?
- What is considered an emergency call?
- Who do I contact when a job is incomplete?
- What do I do when my office, lab, or classroom is too hot or too cold?
- How do I schedule air conditioning for my office?
- How do I order keys?
- How do I obtain an estimate?
- Our department has some old furniture that we want to get rid of. Will Facilities haul it away, and is there a charge?
- Our department is expecting a large shipment of new equipment that will be packed in crates and large cardboard boxes. How do we dispose of this material, and is there a charge for this service?
- Our department has a large quantity of old publications and other printed materials would like to dispose of, can this material be recycled and will we be charged for this service?
- We would like to have our carpets cleaned. Does Custodial Services do this and will there be a cost?
- How do I find out about campus signage?
- Who do I talk to about Landscape Architecture?
- Who do I contact relative to sidewalk conditions?
- Who do I contact relative to tree preservation ?
- Who do I contact about construction in process on campus?
- Who do I contact for Interior Design projects?
- Who do I contact for Architectural Designs?
- How do I get the lock for my office changed?
- How do I get my door closure fixed in my office?
- How do I get bookshelves made for my office?
- My door is sticking and will not close, but I am out of town. How do I get this fixed?
- Can I get some landscaping or improvements done around my building?
- I need some work done quickly due to a special event in the building or some other function. What do I do?
- Do you provide routine indoor plant maintenance?
- I need some changes to solid waste services or recycling?
- I need litter container, cigarette urn, or bench at my building or entrance who do I call?
- How do I get an exterior light repaired?
- How do I get new lights added?
- How do I get an excavation permit?
- How do I report utility leaks?
- Who do I call if I want a picture hung in my office?
- If I have an energy saving idea, who should I call?
How do you turn in a corrective maintenance work order? How do you know it was received?
Requests for corrective maintenance work orders should be forwarded to your Building Representative. Building representatives are appointed by the Dean for each academic building on campus. Once Facilities receives the appointment papers, a sign-on and a password to the Work Order system is assigned to them. Building representatives enter forward work orders customer to the Service Response Center using the on-line Work Order system , via the internet. . The Service Response Center Team will retrieve the work orders; and assign the work order to a shop for the execution. The shop will place it in queue for completion.
The building representatives can to track the status of the work requests in the work order system for their buildings. If you have a question, contact your building representative.
For Student Housing Residential Community buildings, requests should be reported to Regina Stapleton at 348-6188.
You may also contact the Service Response Center at 348-6001 with questions.
What types of services are provided by Facilities Operations and Maintenance?
Energy Management, Air Conditioning and Refrigeration Maintenance, Electrical and Elevator Maintenance, Heating and Plumbing Maintenance, Building Maintenance (roofing, carpentry, door rep a irs, ceiling tile , pest control, upholstery and any other I might have left off), Landscape and Grounds Maintenance, and Custodial Services, are performed by this department.
How do we initiate a funded work order?
When a department decides to do renovate an area, they will need to initiate a Project Initiation Request (PIR ) and submit it to Facilities the In-House Project Management Staff for an estimate. The Project Manager will create a PAF (Project Approval Form (PAF) , develop along with an estimate for the work, and return it to the department to provide the funding source.
Once you return the PAF with the funding source identified, the paperwork then goes to the accounting office to set up a budget and the Work Order will be processed. The PAF is returned to Facilities as a Funded Work Order to be processed.
What types of services are provided by Facilities Planning?
The Planning and Design department can assist you with interior and exterior projects. You must submit a PIR, and then a cost estimate will be provided for you. Once you receive the estimate, you determine if you want to proceed. The Planning Department will make sure your renovation is compliant with the University’s standards.
What types of services are provided by Facilities Construction Administration?
Construction Administration is responsible for the capital construction projects on campus. Project Managers oversee all aspects of the construction project from the bid to final inspections.
Who do I contact when I have a maintenance request?
You should contact your building representative. The building representative will initiate a work order.
What is considered an emergency call?
Emergency calls are those that involve potential threat or damage to life or property (gas leaks, alarms, water leaks, roof leaks etc.). During normal working hours they should be called in to 348-6001. After 5 PM they should be reported to UAPD, 348-5454.
Who do I contact when a job is incomplete?
Service Response Center should be notified first. If problems persist, contact the Director of Building Maintenance and Operations’ Office 348-8703.
What do I do when my office, lab, or classroom is too hot or too cold?
Contact your building representative.
How do I schedule air conditioning for my office?
Energy Management has established criteria for changing over to air conditioning. If you need an exception, please contact them.
Please You should contact the Key Shop at 348-9159.
Requests for estimates for major renovation can be obtained by filling out a Project Initiation Form and submitting to Facilities’ Construction Administration. Estimates for minor remodeling can be obtained by submitting a work customer request .
Our department has some old furniture that we want to get rid of. Will Facilities haul it away, and is there a charge?
Please contact Surplus Property 348-7501. There is no charge to you.
Our department is expecting a large shipment of new equipment that will be packed in crates and large cardboard boxes. How do we dispose of this material, and is there a charge for this service?
Contact the Recycling office at 348-6790. Recycling will pick them up. There is no charge for this service.
Our department has a large quantity of old publications and other printed materials would like to dispose of, can this material be recycled and will we be charged for this service?
Contact the Recycling office at 348-6790. Recycling will pick them up. There is no charge for this service.
We would like to have our carpets cleaned. Does Custodial Services do this and will there be a cost?
If you have a special requirement or event, please notify the Custodial Supervisor for your building and she will schedule the cleaning. There is no charge for this service.
Carpets are cleaned annually. If you have a special request, contact your building ’s custodial supervisor for a review.
How do I find out about campus signage?
Facilities Planning is charged with maintaining UA Standards for signage. You should contact planning at 348-8158 before placing any signs.
Who do I talk to about Landscape Architecture?
Contact Mr. Dan Wolfe at 348-0104 for any questions you may have.
Who do I contact relative to sidewalk conditions?
If you want to report a trip hazard contact the Service Response Center 348-6001. If you are calling in reference to handicap accessibility, please call the ADA Hotline at 348-5882.
Who do I contact relative to tree preservation ?
Mr. Mark Beeler is the University Forester and would be able to advise you on tree preservation. His phone number is 348-6473.
Who do I contact about construction in process on campus?
The University Construction Administration is charged with project management of capital construction on campus. If you have questions about a project, please contact the project manager. Link to current projects list.
Who do I contact for Interior Design projects?
The University has a Furnishings and Design department. You may contact them at 348-6508.
Who do I contact for Architectural Designs?
The staff architect can be reached at 348-1511.
How do I get the lock for my office changed?
All questions concerning locks should be referred to UAPD, Security Technologies, 348- 1284.
How do I get my door closure fixed in my office?
Report the problem to your building representative.
How do I get bookshelves made for my office?
Ask your building representative to help you initiate a a work customer request. Your department must fund this work.
My door is sticking and will not close, but I am out of town. How do I get this fixed?
Any problem should be reported via the building representative. If you are out of the office, you should ask the building representative to be available or reschedule the work for a time you can be there.
Can I get some landscaping or improvements done around my building?
You should contact the Landscape and Grounds department at 348-6007 and they will advise you.
I need some work done quickly due to a special event in the building or some other function. What do I do?
Ask your building representative to initiate put in a work order outlining the scope of work and time frame. We will contact you to discuss the work and provide an estimate. and specify needed for a special event. Then contact us to discuss the timeline.
Do you provide routine indoor plant maintenance?
Indoor plant care is the department’s responsibility.
I need some changes to solid waste services or recycling?
For solid waste concerns contact Landscape and Grounds with concerns about solid waste at 348-6007. For recycling matters contact the Recycling office at 348-6790
I need litter container, cigarette urn, or bench at my building or entrance who do I call?
You may call Landscape and Grounds at 348-6001.
How do I get an exterior light repaired?
Call your building representative and report the location.
How do I get new lights added?
Ask your building representative to submit a work order for the addition.
How do I get an excavation permit? Contact Landscape and Grounds at 348-6001. The customers should not be excavating our grounds.
How do I report utility leaks?
This would be considered an emergency and you should call 348-6001 and report the problem. If it is after hours, please call the UAPD for emergency assistance 348-5454.
Who do I call if I want a picture hung in my office?
Ask your building representative to issue a customer work request.
If I have an energy saving idea, who should I call?
Energy management appreciates would enjoy suggestions and ideas from the University community. Please call the Energy Manager at 348-8274.
