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Transcript FAQs
1. How can I order a transcript?

The easiest way to order a transcript is to order it online via Credentials here. Only requests for official transcripts may be placed online.
Unofficial/Student Transcript Requests Only: Students who attended Queens College from 2000 to the present and wish to obtain an unofficial copy of their transcript can download it directly from their CUNYfirst Student Center. Students who attended prior to 2000 and need an unofficial transcript should download the Transcript Request Form and submit the form along with payment to the One Stop Service Center (DH 128) or by mail to the Office of the Registrar.
If you do not have a CUNYfirst account, please follow the instructions here to claim one. Click here for instructions on how to view and download the unofficial transcript.
If you experience any issues while claiming your account, please contact the OIT Help Desk at 718-997-4444.
2. Can I order transcripts for academic departments within Queens College?

No. You do not need to order transcripts online for academic departments as they can access your record if necessary. If the department has any questions, its staff members may email recordsmanagement@qc.cuny.edu using their Queens College email address. Any online orders placed for the Queens College Admissions Office (Undergraduate or Graduate) and/or a Queens College academic office will be cancelled.
3. What is the fee for a transcript?

The current fee for each transcript request processed by the Office of the Registrar is $7 USD. CUNY-to-CUNY transcripts are free of charge. Online orders require a $2 USD processing fee, for a total of $9 USD per transcript request, or a total of $2 USD per CUNY transcript request.
4. What method of payment can I use when placing a request for a transcript?

If requesting transcripts:
Method of Payment:
A valid major credit card (Visa, MasterCard, American Express or Discover).
By Mail/In Person
(Unofficial/Student Transcripts ONLY for students who attended prior to 2000)
Money order or personal check, which must include student's name, current address and CUNY ID number or Social Security number; or, cash only at the Bursar's Office, Jefferson Hall - Room 200. Do not send cash via mail.
5. What type of transcripts do you issue?

Queens College issues three types of transcripts:
Type of Transcript:
Issued:
Unofficial/Student
Only issued to students who attended prior to 2000. All students who attended from 2000 to present must log into their CUNYfirst account and download their unofficial transcript through their Student Center. Click here for instructions on how to view and download the unofficial transcript.

Any student requesting an unofficial transcript must download and fill out the Transcript Request Form and submit it with payment.
Official
Mailed directly to employers, schools, or other institutions.
Officially Sealed for Third Party
These transcripts are not for personal use by the student. They are mailed to the student only when the request indicates the name of the institution or employer, the city, and the state where the transcript will be forwarded by the student. Typically, an officially sealed transcript is required when it must be included with an application packet, which will be forwarded by the student to the institution or employer.
6. How long does it take to process transcripts?
Online orders are generally processed within one to two business days after the order has been authorized and approved. Paper requests are processed within three to five days of receipt.
7. Can I have my current grades and/or degree notation included on my transcript?

Yes. Students can indicate whether they want their current semester grades and/or degree conferral notation on their transcript. They must indicate this on the designated section of the transcript request. If there is no such indication, transcript requests will be processed as is.
8. Can I pick up a transcript?

Yes. At the student's request, a transcript may be picked up no earlier than three business days after the request is received. Transcripts may be picked up by the student at the Office of the Registrar (JH 100). If the student does not ask to pick up the transcript, it will be mailed directly to the recipient listed on the request
9. Will I be notified if there is a problem with processing my transcript?

Yes. The Office of the Registrar will attempt to reach you by phone and/or email if there is any difficulty in processing your transcript request. All accompanying documents and a letter explaining the reason why your request was not granted will be returned by mail if we are unable to reach you.
10. If there is a hold (negative service indicator or stop) on my record, will it prevent me from obtaining a transcript?
Yes. All Queens College holds (negative service indicators or stops) will need to be cleared with the appropriate office or CUNY college before the Office of the Registrar can honor your transcript request. Please note that some CUNY-wide  holds (holds from other colleges) may also prohibit transcript printing.
11. Can a transcript be e-mailed or faxed to other institutions?
No. Our office does not transmit transcripts electronically, and they cannot be emailed or faxed to students or institutions.
12. Can someone else request and/or pick up a transcript for me?

Yes, with student's authorization. The request must include a signed letter from the student along with a copy of the original picture ID with the student's signature on it. The letter must cite the student's name, CUNYfirst ID number or SSN, address, telephone number, approximate dates of attendance, and graduation date if applicable. The name of the person picking up the request must also be included. Finally, the person picking up the request will have to be properly identified with either a driver's license or another form of valid signed picture ID.

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Online

The quickest and most convenient way to order a transcript 

By mail Download

a transcript request form; complete and mail it to the Office of the Registrar with the appropriate fee.   

In person

Visit the One Stop Service Center, located in the main Dining Hall, Room 128.

2. Who provides the online transcript service?

Queens College has partnered with Credentials Inc. to accept transcript orders via web through a secure site. Transcripts may be ordered at your convenience, 24 hours a day, seven days a week.

3. What do I need to request a transcript online?

To utilize the online service, you will need to provide your student ID number or Social Security number, telephone number, and a valid major credit card (Visa, MasterCard, American Express or Discover) in addition to other information requested by Credentials Inc. Please be aware that your transcript request will not be processed if there are any "stops" or "negative indicators" on your record (i.e., Bursar, Library, Financial Aid, etc.). There is an additional $2 fee to use this service.

4. How does ordering a transcript work?

For more information on ordering a transcript online, click here.

5. Can I order transcripts online for academic departments within Queens College?

NO. You do not need to order transcripts online for academic departments; they can access your record, if necessary. If a department is requesting your transcript to forward to another institution, you will need to download a transcript request form, fill it out, and mail it to the Office of the Registrar with the appropriate fee if the transcript is ultimately being sent out of CUNY.

6. What method of payment can I use?  

If requesting Transcripts

Method of Payment

Online

A valid major credit card (Visa, MasterCard, American Express or Discover).

By mail

Money order or personal check which must include student's name, current address and student ID number or Social Security number.

In person

Bursar's Office, Jefferson Hall - Room 200. Cash only.

7. What type of transcripts do you issue?

Queens College issues three types of transcripts:

Type of Transcript

Issued

STUDENT TRANSCRIPT

Issued and mailed to students. 

OFFICIAL TRANSCRIPT *

Mailed directly to employers, schools, or other institutions.

OFFICIALLY SEALED TRANSCRIPT **

Mailed to student only when the request indicates the name of the institution or employer, the city, and the state where the transcript will be forwarded by the student. Typically an officially sealed transcript is required when it must be included with an application packet, which will be forwarded by the student to the institution or employer.

Please note: Transcripts to CUNY schools are sent directly via intercollege mail. If the transcript is to be mailed to you, please provide documentation from the school to support your request. 

8. What information do I have to include if I am mailing in a written transcript request?

You need to provide the following:

Type of transcript being requested

Information needed

Student Transcript

The letter must include the student’s name, other name used if applicable, identification number (CUNYfirst ID number, or student ID number, or Social Security number), current address, current telephone number, date of birth, dates of attendance, and graduation date, if applicable. In addition, you need to specify that you are requesting a student transcript; the letter must be signed by you, the student.

Official Transcript

The letter must include the student’s name, other name used if applicable, identification number (CUNYfirst ID number, or student ID Number, or Social Security number), current address, current telephone number, date of birth, dates of attendance, and graduation date, if applicable. In addition, you have to provide the name of the institution or employer and the forwarding address; the letter must be signed by you, the student.

Officially Sealed Transcript

The letter must include the student’s name, other name used if applicable, identification number (CUNYfirst ID number, or student ID Number, or Social Security number), current address, current telephone number, date of birth, dates of attendance, and graduation date, if applicable. In addition, supply the name of the institution or employer, and the city and state where the transcript will be forwarded by the student. Make sure the letter is signed by you, the student.

9. What is the fee for a transcript?

The fee is $7 in U.S. currency.

10. Do I have to pay $7 for transcripts requested being sent to any branch of the City University of New York (CUNY)?

No. Transcripts are sent to CUNY schools free of charge.

11. Must I pay $7 for an undergraduate transcript and another $7 for a graduate transcript?

No. If the requests are made at the same time and going to the same place, you are required to pay only one $7 fee.

12. If I have two or more degrees (records), may I request a transcript for only one degree (record)?

No. When you request a transcript, all of your degrees (records) will be mailed out for a $7 fee.

13. Is the University Application Processing Center (UAPC) a part of CUNY or do I have to pay for a transcript?

Yes. UAPC is a part of CUNY and therefore, the transcript is free of charge.

14. May I leave my UAPC application with my request for a transcript or do I have to mail it separately?

Either way is fine. However, if you have a deadline, it is better to mail the application separately. In addition, if you leave the application with the Office of the Registrar and are not currently attending other units of CUNY, you must include the UAPC fee of $70.

15. Is there any way that a student can obtain an official transcript in a sealed envelope?

Yes, by providing the name of the institution or employer, and the city and the state where the transcript will be forwarded.

16. Can transcripts be released without a student’s consent?

Only under unusual circumstances, in compliance with Public Law 93-380, “The Family Rights and Privacy Act.” However, if a subpoena is issued, the Office of the Registrar is required to comply.

17. *What are the peak times?

Peak times are the first two weeks of the semester, last two weeks of the semester, during preregistrations, and during registration days.

18. How long does it take to process transcripts?

Normally, five business days after the request is received. However, the process may take longer during peak times.*

19. If I am in attendance during the current semester, can I have my grades included on my transcript?

If you want to ensure that your grades are posted on your transcript, you may ask the Transcript Unit to hold your request until grades are posted. You must wait at least three weeks after the term has ended before the transcript request is processed.

20. If I am graduating at the end of the current semester, will my degree notation be posted on my transcript?

Yes. We will honor that request. The Office of the Registrar will hold your transcript request until the degree notation is posted. You can expect to receive the transcript three to four weeks after the date of degree conferral.

21. Can I pick up a transcript?

Yes. A transcript can be picked up five business days after the request is received. However, the process may take longer during peak times.*

22. Is same-day transcript service available?

No. Unfortunately, at the moment we don't offer same-day service. If you need to meet a deadline, we will process your transcript request within three business days ONLY if you provide proof of a deadline. However, this request can ONLY be honored at off-peak times.*

23. If I want my current grades included on my transcript, can I order the transcript now?

Yes. If you want your current grades included on your transcript, you can order a transcript online. Make sure you select the option "Hold until grades have been posted." You can also download a transcript request form and check the box to hold for grades. Fill out all the appropriate information, enclose payment and mail it to the Registrar's Office. You must wait at least three weeks after the term has ended before the transcript request is processed.

24. If I am graduating at the end of my current semester, can I request my transcript now?

Yes. If you want your graduation notation included on your transcript, you can order your transcript online and make sure you select the option "Hold until current semester degrees have been posted." You can also download a transcript request form and check the box to hold for degree notation. Fill out all the appropriate information, enclose payment and mail it to the Registrar's Office. You can expect to receive the transcript approximately three weeks after the  degree conferral date.

25. Will I be notified if there is a problem with processing my transcript?

Yes. The Office of the Registrar will attempt to reach you by phone and/or mail if there is any difficulty in processing your transcript request. All accompanying documents and a letter explaining the reason why your request was not granted will be returned by mail.

26. If there is a hold (negative service indicator or stop) on my record, will it prevent me from obtaining a transcript?

Yes. All holds (negative service indicators or stops) will need to be cleared before the Office of the Registrar can honor your transcript request.

27. Can a transcript be e-mailed or faxed to other institutions?

No. Transcripts cannot be e-mailed or faxed to students or institutions.

28. Can someone else request a transcript for me?

Yes, with student's authorization. The request must include a signed letter from the student along with a copy or the original picture ID with the student’s signature on it. The letter must cite the student’s name, identification number (CUNYfirst ID number, assigned ID number), address, telephone number, date of birth, dates of attendance, and graduation date, if applicable. In addition, the name of the institution and the forwarding address must be noted in the request. The name of the person making the request must also be included. Finally, the person making the request will have to be properly identified through either a driver’s license or any valid signed picture ID.

29. Can someone else pick up my transcript for me?

Yes, with student's authorization. The request must include a signed letter from the student along with a copy or the original picture ID with the student’s signature on it. The letter must cite the student’s name, identification number (CUNYfirst ID number, assigned ID number), address, telephone number, date of birth, dates of attendance, and graduation date, if applicable. The name of the person who is picking up the transcript must be included in the letter. In addition, the person picking up the transcript will have to be properly identified through either a driver’s license or any valid signed picture ID.

Revised 08/15/12

Office Information

   

Office: Jefferson Hall, 1st floor
Phone: 718-997-4400
Fax:    718-997-4439
Office hours are: 
Mon - Thur 9:00am - 5:00pm (except Wednesday)
Wed - 10:00am-5:00pm

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