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Yellow Taxi Complaint

Top Services > Yellow Taxi Complaint    

The City accepts complaints about yellow taxi drivers and their vehicles from passengers, observers, and people who were refused a pick-up.

It is against the law for a taxi driver on duty to refuse to pick you up because of race, disability, or destination within New York City.

A taxi driver is required to drive you to any destination in the five boroughs, the counties of Nassau and Westchester and Newark/Liberty Airport.

If you started your trip by using an E-Hail application, please note that in the description of your complaint.

Report a driver who:    

• Uses a cell phone while driving

• Overcharges, demands tips, or does not use E-Z Pass

• Refuses a credit card

• Fails to display a license

• Refuses passenger requests

• Is rude

• Is reckless or unsafe if you were the passenger

• Is reckless or unsafe if you were not the passenger

• Takes a long route or refuses route requests

• Refuses to pick up a passenger

Report a taxi that:    

• Is dirty

• Has broken or missing equipment Report other fare problems when using a credit card. Get answers to frequently asked questions for taxi passengers.

FAQ   

How many passengers are allowed in a taxi?   

You May Also Be Interested In:   

Yellow Taxi Insurance Information Request   
Yellow Taxi Fare Information   
Yellow Taxi Lost and Found   
Yellow Taxi Driver Compliment   

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