URGENT: STUDENT REFUND PROCESS CHANGING IMMEDIATELY
Effective June 1, 2015. Higher One will no longer provide refund services for Marshall University.
Marshall University has entered into a partnership with PNC Bank to provide student refunds. All students must log onto the Marshall-PNC e-Refund Payment Portal and select their refund preference.
For your convenience, you may click on the e-refund button above or logon myMU and click the quick launch navigation button to select a refund preference for all refunds processed after June 1, 2015.
You may select one of the following refund options:
- You may choose to open and have funds deposited to a PNC Bank Account (24-48 hours processing time), have the funds deposited to your existing bank account (48-72 hours processing time), or have a check mailed to you within 3 business days (7-10 business days to receive).
- If you are a current Higher One – One Account holder or have your refunds direct deposited (ACH) to another financial institution, it is VERY IMPORTANT you log onto the Marshall e-Refund Payment Portal to select your refund preference.
If you do not choose a refund preference your refund will default to a paper check and will be mailed to the permanent address on record with Marshall University.
If you want to continue receiving your refunds in your Higher One – One Account you will need to select “ACH into an existing non-PNC bank account” and enter your Higher One – One Account ABA and account number.
Please contact the following for additional information:
- Office of the Bursar: firstname.lastname@example.org, 304-696-6620 or 800-438-5389, or Old Main 101
- Higher One
- PNC Bank at 1-800-745-7577
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OFFICE OF THE BURSAR MISSION STATEMENT
Our mission is to provide quality service to our students, parents, alumni and the University community in a professional and courteous manner, while maintaining the highest possible standards of accuracy in the administration of the finances for Marshall University. Our objectives are based on improving customer service, enhancing employee capabilities, and targeting applications for new technology and a cost-effective administration.
Please review the Mission Statement of Marshall University