The cost associated with processing credit cards has continued to grow each year, and the University wants to continue to offer our customers the option to pay by credit card. Unfortunately, Ferris State cannot continue to absorb these costs.
FSU has contracted with Touchnet PayPath, a third-party company, to provide credit card processing services for the consolidated student accounts. By making this change, FSU will see a cost savings of more than $500,000 per year. The University will continue to offer free payment options including online e-check payments through E-bill.
We hope this page will answer many questions you may have. Click on the questions to see the answers.
What credit cards does Touchnet PayPath accept?
PayPath accepts MasterCard, Discover, Visa and American Express. Credit cards payments can be made online via E-bill. If you need assistance you may come to the Timme Center for Student Services.
Why is FSU charging a fee for the use of my credit card?
Due to increasing costs to process credit card transactions, FSU has contracted with a third-party company, Touchnet PayPath, to provide credit card processing services for consolidated student accounts. By contracting with PayPath, FSU can receive the full amount of the payment and is no longer responsible for the processing fees. The fee is being charged by the third-party processor, not FSU. This will provide nearly $500,000 in annual savings for the University.
Why is the convenience fee 2.75%? How was the percentage established?
2.75% is the amount established by our third-party credit card processor, Touchnet PayPath, to cover the credit card transaction fees assessed by credit card companies.
Is FSU unique in charging a convenience fee?
No, there are a number of other Michigan universities that currently charge a convenience fee for credit card processing, including Wayne State, Eastern Michigan, Saginaw Valley, Grand Valley and Central Michigan.
Is there any way I can avoid paying a convenience fee?
You can avoid paying the 2.75% convenience fee by paying online with an e-check, an electronic debit to your checking or savings account. You may also mail or deliver a check to the Timme Center for Student Services with no convenience fee to the address below. Always include your campus ID number on the check. Ferris State University Student Financial Services, CSS 101PA, 1201 S. State Street Big Rapids, MI 49307
Can I make a credit card payment over the phone?
Credit card payments cannot be made over the phone or via mail. This is a security measure to ensure confidentiality of your payment information.
Can I pay in person using a credit card?
Credit card payments can be made at the Timme Center for Student Services, using the kiosks located in the lobby, to access E-bill. The convenience fee still applies for payments made using the kiosks.
Often I receive checks from my credit card company. Can I use the routing number and account number of these checks to make an electronic check (e-check) payment?
No. The credit card companies will not honor checks used electronically. The payment will be returned as “account not found.” You may use these checks through the mail or in person only. Send mail payments to the address below. Always include your campus ID number on the check. Ferris State University, Student Financial Services, CSS 101PA, 1201 S. State Street Big Rapids, MI 49307
If I make a credit card payment in error will my convenience fee be refunded?
No. The convenience fee is not refundable, even if the payment to which it relates is canceled, refunded, credited or charged back.
If I use my debit card to pay my student account charges, will I be charged the convenience fee?
Yes. If you use your debit card like a credit card to pay your student account charges, you will be charged the 2.75% convenience fee. For checking or savings account debits, please use the e-check option to avoid paying the convenience fee.
Will the convenience fee that I am charged be included on my student schedule and semester bill/E-bill?
No. The convenience fee is a fee assessed by a third-party company, Touchnet PayPath, in addition to the payment. The convenience fee will not appear on your student account or on your E-bill statement.
How will this appear on my credit card statement?
Two separate transactions will appear on your credit card statement. One transaction for the student account payment and one transaction for the convenience fee.