CITES values customer feedback. To improve our services, we need to hear how we're doing from your perspective.

Computer problems: CITES Help Desk

Having a computer, password, or networking problem? Contact the CITES Help Desk.

Phone: (217) 244-7000 or (800) 531-2531


Hours: 8:30 to 5 Monday through Friday (except for University holidays). 
During the school year, some weekend hours are also available.
Visit the Help Desk contact page for current hours of availability.

Security problems: CITES Security

Viruses, spyware, or phishing got you down? Contact CITES Security.


Want to keep your system safe? The Security Calendar lists upcoming laptop clinics where you can bring your own computers for customized security updates.

Already got a problem? Reporting Security Incidents has contact points and guides.

Web pages: CITES Webmaster

Problem with our web pages? Contact the CITES Webmaster.