SUGGESTIONS AND COMPLAINTS

If you would like to make a suggestion or complaint about the service you have received, you can do this in two ways:

1. Contact the person, department that you have already dealt with to fully explain your situation. OR
2. Contact the British Council. So that we can respond to you, please provide your name, postal address, e-mail address and telephone number.

By telephone +90 312 4553600 (Monday to Friday – 0900 to 1730).
By e-mail.

“If you do complain we pledge to; treat you in a courteous and professional way, treat your complaint seriously, and deal with your complaint promptly.

If we are unable to resolve the issue immediately, we will do so within 10 working days of the receipt of your complaint.”

The information you give will be kept according to the Data Protection Legislation which has been in force since 1998 in England, and will be never shared with third parties.

DCSIMG

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