British Council Sri Lanka

Communicate with Confidence

Whether we like it or not, everything we do communicates a message to colleagues, clients and partners. The question is – are we communicating the message we want?

This highly interactive workshop allows participants to evaluate and improve their skills and strategies for effective interpersonal communication in a modern business environment. Participants will learn how effective communication can create a positive image for themselves and their organisation and will develop skills that create clear messages, understanding and trust.  

BENEFITS

After this two-day workshop you will be able to:

have a clear idea of how to create a positive image
have an awareness of barriers that hinder good communication
understand your communication style

LEARNING OBJECTIVES

You can expect to:

understand the role of communication
identify the barriers to good communication
improve your personal communication skills

COURSE OUTLINE

Communication and You

First impressions
Effective listening self-evaluation
Your communication style

The Purpose of Communication

The nature of communication
The who, when, where, why and how of communication

Barriers to Communication

First impressions (part 2)
Communicating what you want (your image)
Common Barriers to communication

Listening

Effective and active listening
Being empathetic

Crafting your Message

Who is your audience?
What are their concerns?

Crafting your Message

Who is your audience?
What are their concerns?

Getting their attention

Hooks
Mirroring
Personalisation

WHO THE COURSE IS FOR

This course is for anyone who wants to improve their interpersonal communication skills so that they feel more confident when interacting with colleagues and customers.

When: 14 and 15 June.
from 0900 to 1600
Where: Cinnamon Lakeside – Dukes Court 1
Fees:
Individual price - Rs. 19,600/- (includes lunch &
refreshments)
At your own
premises - Rs. 186,000/- (up to 20 participants)
This price does not include the
cost of transporting the trainer
to and from your premises

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Soft Skills Workshops

Customised Business Communication Skills (CBCS)

English for Specific Purposes

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