This insightful workshop explores the core skills and attitudes needed by managers in providing support for growth and performance. It defines the requirements of a person-centred approach to building a learning team.
This is a hands-on course which uses role plays, case studies, discussion and interactive activities to practise all three core skills.
BENEFITS
After this two-day workshop you will be able to:
coach colleagues with greater confidence and purpose
use basic counselling techniques to help colleagues work through emotional-related problems that are affecting their work
understand the role of a mentor, and develop your own potential for effective mentoring
LEARNING OBJECTIVES
You can expect to:
broaden awareness of performance improving techniques
practise the core skills of coaching and counselling, and get feedback on your own performance
understand the role of a mentor and identify the skills and knowledge required
COURSE OUTLINE
Introduction
Coaching, Counselling and Mentoring: similarities and differences
Definitions and learning
Coaching
Counselling
Mentoring
Selecting the right skill for the situation
How we learn
Coaching
Using a coaching model
Understanding the pitfalls of coaching
Developing probing questions
Active listening
Motivation and Barriers
Giving positive and critical feedback
Coaching in challenging situations
Counselling
Finding the root cause of the problem
Their problem, their solution?
Information versus Advice
Empathy
Identifying the desired outcome
Mentoring
Checklist for mentoring skills
Mentoring tools
Identifying steps for mentoring
Mentoring Issues
Mentoring contracts
WHO THE COURSE IS FOR
This course is for managers, office managers, supervisors and team leaders.
When: 1 and 2 July
Where: Cinnamon Lakeside – Dukes Court 1
Fees
Individual price - Rs. 19,600/- (includes lunch &
refreshments)
At your own
premises - Rs. 186,000/- (up to 20 participants)
This price does not include the
cost of transporting the trainer
to and from your premises
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