Our policies and procedures
This section provides a guide to the policies and procedures we use to regulate our services and responsibilities.
Our vision, purpose and values
All of the British Council’s work is aligned so that it contributes to achieving our purpose in the UK and around the world.
Staff policies and procedures
Guidelines used by the Human Resources department to regulate the provision of services and staff employment.
Financial policies and procedures
The financial policies and procedures that are used to regulate the way that the British Council conducts its financial activities.
Information systems and technology
The policies and procedures that are used to regulate the way the British Council manages its technology based services and associated assets
Environmental information
Information about the British Council’s environmental policy and its current initiatives.
Equal opportunities and diversity information
Information about how we recognise and promote diversity and equality of opportunity and seek to build them into all aspects of what we do.
Records and archives management
Procedures used to manage the British Council’s historical records.
Data protection
We apply the UK Data Protection Act 1998 to all of our global operations unless the local equivalent law is stronger.
Comments and complaints
The British Council values your opinion of our people, our work, our website, our programmes and our services. The comments and complaints section provides information on how to contact us.
Fair Trading
The British Council charges for certain services to generate income to fund its charitable objectives. This policy sets out how the British Council ensures that such trading activities are carried out fairly and in compliance with legal obligations.
