Dear Customer

Your feedback is important to us; it helps us to develop and improve our services, therefore we welcome all feedback and complaints whether considered justified or not and we assure you that all complaints will be handled with all seriousness.

You can complaint by whatever means we use to make contact:

• in person
• by telephone
• by fax
• through the website and/or e-mail
• online using the below form

If we are unable to respond immediately, we will do so within 10 working days of the receipt of your complaint.

When things have gone wrong we will do our best to resolve matters quickly and fairly. So we will:

• explain what went wrong and why
• apologise if appropriate
• correct the mistake wherever this is possible.

If you complaint verbally and you were not satisfied with the initial response you received and you needed to escalate your complaint to the Complaint Manager, please make sure to put it in writing.

If, after this procedure has been followed, you are still unhappy then you may be able to refer to an external body for review. We will provide you with details of the appropriate body when we respond to your complaint.

British Council, First Circle, Jebel Amman
PO Box 634, Amman 11118, Jordan
T +962 6 +962 6 4603420-39
F +962 6 4656413

E-mail info@britishcouncil.org.jo

The British Council regards the lawful and correct treatment of personal information as important to our successful operations and to the maintenance of confidence of those with whom we deal. As such this statement will apply equally to all of our offices irrespective of where they are based.

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