We hope to make your experience of dealing with the British Council an excellent one and we value your opinion of our people, work, website, programmes, products and services. If you would like to make a comment or complaint to us about the service you have experienced when contacting us or using any of our products and services you are welcome do this in one of three ways below:

• Contact the person or department that you have already dealt with to fully explain your situation.
• Contact the British Council using any of the below methods providing us with your contact details to enable us to respond to you.  

Email: enquiries@mm.britishcouncil.org
Telephone: +95 (1) 254658, 256290, 256291
Fax: +95 (1) 245345

• Complete a comment/complaint form available below on this page.

How we will deal with your comment or complaint?

• We deal with all comments and complaints seriously and impartially.  
• We aim to acknowledge your comment or complaint within three working days and will aim to provide feedback or resolve the complaint within 10 days of receipt.
• We will also let you know of any unexpected delay in dealing with your complaint.
• We will draw on the information received from our customer comments and complaints to improve our services and products.

Who will deal with your comment or complaint?

• We aim to resolve most issues at the first point of contact. The staff member who receives a complaint is empowered to attend to it.
• In complex cases you may receive the response from the person or department who is responsible for that aspect of our work.
• If you are not satisfied with the response you received you may contact the Complaints Manager of the British Council Burma.