The length of the course in days is shown in brackets. Pricing information is included in the course description files, and in the 2008 catalogue.

CUSTOMER SERVICE ESSENTIALS FOR THE FRONTLINE (2)
Equips frontline staff with the interpersonal skills required to provide excellent customer service.
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CUSTOMER-FOCUSED TELEPHONE SKILLS (1)
Improves your ability to manage first impressions, convey clear messages, listen attentively and handle calls with confidence.
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Leadership

PERSONAL PERFORMANCE

INTERPERSONAL COMMUNICATION

WRITTEN COMMUNICATION

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Corporate Training: Customer Service

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