The Student Complaints Procedure

Accreditation UK is committed to following up any complaints about accredited organisations. If your complaint is about a school or college that is a member of English UK we will forward the complaint to this association - our partners in the Scheme - for them to investigate. If the complaint is about a school or college that is not a member of English UK we will follow up the complaint ourselves. An independent ombudsman is available to make judgements on cases that cannot be resolved amicably, most are.

In order for complaints to be followed up quickly and effectively, we need:

• a written complaint received directly from the complainant (or parent/guardian in the case of a junior), with at least the main points translated into English.
• to be informed as to whether the complainant has already tried to resolve the problem with the school or college directly and, if so, the response he or she has received.

We would always recommend that you complain to the organisation first as they should have their own internal complaints procedure available to you.

The British Council has no means of following up complaints about non-accredited organisations, or complaints from non-students concerning accredited centres (except in cases where there is a clear threat to student welfare).

There is no time limit to making a complaint. Feel free to contact us before, during or after your study at an accredited centre, should something have gone wrong. We advise all students to study individual school contracts/terms & conditions thoroughly and to carefully follow all necessary visa procedures.

Please post or email your complaint to:

Thank you.