Registrar's Office Satisfaction Survey

This anonymous survey was designed to learn about how students, faculty, staff, and others who interact with the Office of the Registrar perceive the quality of service provided by the office. The information you provide will help this office provide the best possible service to the people it serves. Your answers are very important to us, so please be as open and honest as you can be. Thank you for participating.

Please answer the questions below in relation to your most recent interaction with the Registrar’s office.

Was this contact:
By phone
On line
In person
By mail

When I contacted the Office of the Registrar, I was served in a reasonable period of time.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

The staff member greeted me respectfully.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

The Registrar's Office representative seemed willing to go "the extra mile" to help meet my needs.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

The employee was polite.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

The Registrar's Office representative appeared concerned about my problem or issue.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

The representative listened attentively to my question and then asked appropriate questions to better understand my concerns or needs.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

The employee answered my questions in an easy to understand way.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

When you contacted the Registrar's Office, did you find the staff to be easily accessible by phone, e-mail, or in person?
Very Accessible
Somewhat Accessible
Neither Accessible nor Inaccessible
Very Inaccessible
Not Applicable

The Registrar's Office representative displayed professionalism during my interaction with him/her.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

The representative was patient and calm.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

The representative displayed excellent knowledge of the office.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

The representative responded to my request within 48 hours by providing an answer or a status report.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

If my request could not be immediately satisfied, the representative gave me a clear understanding of the steps needed for resolution and an accurate estimate of the time needed to fulfill my request.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

The representative provided me with an update or satisfied my request on or before the promised date.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Not Applicable

Overall, how satisfied are you with the service provided by the Registrar's Office?
Very Satisfied
Somewhat Satisfied
Neither Satisfied nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied

If you contacted the Office of the Registrar by phone, please rate the ease with which you reached the appropriate employee(s) who handled your information request or resolved your problem.
The system worked great! I got the right person on the very first try.
My call was transferred once before my problem was solved.
My call was transferred several times before I found someone who could help me.
Though I was transferred to many different people, I never received the help needed.
Not Applicable

If you visited the office in person, how long did it take for you to be served by a staff member?
There was no wait. I was served immediately.
I waited less than five minutes.
My wait was between five and ten minutes.
The line was so long that I gave up and decided to come back later.
Not Applicable

We would appreciate any additional comments about the quality of service in the Office of the Registrar.

Please provide any comments or suggestions for improving the service provided by the Office of the Registrar.

Demographic Information

What is your sex?
Male
Female

What is your race/ethnicity?
Asian or Pacific Islander
Black (Non-Hispanic)
Hispanic
White (Non-Hispanic)
Multicultural
Other

How is your position best described?
Faculty
Staff
Student
Parent of Student
Other:

If you are a student, what is your class standing?
Freshman
Sophomore
Junior
Senior
Graduate Student

If you would like to be contacted to discuss your comments or concerns, please provide your name and contact information below.

Which service(s) did you request from the Office of the Registrar? (Check all that apply.)
Transcript request
Enrollment verification
Registration
Grade inquiry
Graduation

Prepared by: The Extended University Division

Thank you for taking time to complete this survey!

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Was this contact:

When I contacted the Office of the Registrar, I was served in a reasonable period of time.

The staff member greeted me respectfully.

The Registrar's Office representative seemed willing to go "the extra mile" to help meet my needs.

The employee was polite.

The Registrar's Office representative appeared concerned about my problem or issue.

The representative listened attentively to my question and then asked appropriate questions to better understand my concerns or needs.

The employee answered my questions in an easy to understand way.

When you contacted the Registrar's Office, did you find the staff to be easily accessible by phone, e-mail, or in person?

The Registrar's Office representative displayed professionalism during my interaction with him/her.

The representative was patient and calm.

The representative displayed excellent knowledge of the office.

The representative responded to my request within 48 hours by providing an answer or a status report.

If my request could not be immediately satisfied, the representative gave me a clear understanding of the steps needed for resolution and an accurate estimate of the time needed to fulfill my request.

The representative provided me with an update or satisfied my request on or before the promised date.

Overall, how satisfied are you with the service provided by the Registrar's Office?

If you contacted the Office of the Registrar by phone, please rate the ease with which you reached the appropriate employee(s) who handled your information request or resolved your problem.

If you visited the office in person, how long did it take for you to be served by a staff member?

We would appreciate any additional comments about the quality of service in the Office of the Registrar.

Please provide any comments or suggestions for improving the service provided by the Office of the Registrar.

Demographic InformationWhat is your sex?

What is your race/ethnicity?

How is your position best described?

If you are a student, what is your class standing?

If you would like to be contacted to discuss your comments or concerns, please provide your name and contact information below.

Which service(s) did you request from the Office of the Registrar? (Check all that apply.)

Text Only Options

Demographic Information

What is your sex?