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UVa Help Desk for IT

Technical Support for UVa Faculty, Staff, & Students

Your Tech Support Options

Help is available to you 24 hours a day, 7 days a week, 365 days a year, and you have lots of options for assistance:

Help Options How to Reach Us Hours

Telephone

Call 4-HELP (434-924-4357) anytime. You can also call our toll-free number, 866-469-4866.

24/7/365

Live Chat

Talk with an agent right now via instant message! Live chat »

24/7/365

Help Request Form

Complete our online form and someone will get back with you shortly.

24/7/365

Self-Help

Search for help here on ITSWeb.

24/7/365

Email

Submit your question to 4help@virginia.edu. Provide as much detail as possible.

24/7/365

In-Person Help

Faculty/Staff: Ask your department or school LSP (Local Support Partner). (This resource is behind NetBadge.)

Accounts: Only issues relating to in-person ID proofing/lost PassPhrase cards, or resetting computing account passwords, may be resolved at ISPRO Access Management.

Limited hours

Help Us Help You

Please send ITS Customer Communications your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible.

Many of you have received and responded to the VPCIO survey. Your feedback has prompted us to publish our Help Desk goals and effectiveness ratings.

Page Updated: 2014-03-07

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