UVa Help Desk for IT
Technical Support for UVa Faculty, Staff, & Students
|Support Option||Response Time||Support Hours||How to Reach Us|
|magnifying glass icon||Instantly||24/7/365||
Search for help using search boxes on ITSWeb, like this one:
|phone icon||60 seconds||24/7/365||
Call 4-HELP (434-924-4357) anytime. You can also call our toll-free number, 866-469-4866.
|chat icon||60 seconds||24/7/365||
Talk with an agent right now via instant message! Live chat »
|web form icon||4 hours||24/7/365||
Complete our online form for a reply by email (call 4-HELP if you need a response by phone).
|email icon||4 hours||24/7/365||
Submit your question to firstname.lastname@example.org. Send as much detail as possible for a response by email. If you need a faster response or a response by phone, please select a different option.
Faculty/Staff: For in-person support, ask your department or school LSP (Local Support Partner). (This resource is behind NetBadge.)
|accounts icon||Varies||Limited hours|
Please send ITS Customer Communications your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible.
* Response Time is the Help Desk's Service Level Agreement (SLA) time to respond. For more, see the Help Desk metrics. There is no SLA for Response Time for LSPs or Access Management.