UVa Help Desk for IT
Technical Support for UVa Faculty, Staff, & Students
Your Tech Support Options
Help is available to you 24 hours a day, 7 days a week, 365 days a year, and you have lots of options for assistance:
| Help Options | How to Reach Us | Hours |
|---|---|---|
Telephone |
Call 4-HELP (434-924-4357) anytime. You can also call our toll-free number, 866-469-4866. | 24/7/365 |
Live Chat |
Talk with an agent right now via instant message! Live chat » | 24/7/365 |
Help Request Form |
Complete our online form and someone will get back with you shortly. | 24/7/365 |
Self-Help |
Search for help here on ITSWeb. | 24/7/365 |
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Submit your question to 4help@virginia.edu. Provide as much detail as possible. | 24/7/365 |
In-Person Help |
Faculty/Staff: Ask your department or school LSP (Local Support Partner). (This resource is behind NetBadge.) | |
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Accounts: Only issues relating to in-person ID proofing/lost PassPhrase cards, or resetting computing account passwords, may be resolved at ISPRO Access Management. | Limited hours | |
Help Us Help You |
Please send ITS Customer Communications your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible. Many of you have received and responded to the VPCIO survey. Your feedback has prompted us to publish our Help Desk goals and effectiveness ratings. |
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