Telephone Services at UVa

Special Phone Services

Conference Calls

Conference calls with two or fewer external parties can be arranged free of charge using the Conference feature of the telephone system.

Conference services are provided by VITA (Virginia Information Technologies Agency). A billing account is required. In order to set up an account, please fill out a CSR online. You should receive account information via the email address provided within 3 business days with the actual card being mailed within 7-10 business days.

Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD) is a service available to any University Department wanting incoming calls to go to a single/main number and be distributed among a number of staff because the volume is too large to be handled effectively by one person. This single/main number is the one published in the phonebook and is not assigned to a particular telephone. When someone calls this single/main number, the ACD routes the call to one of a group of working telephone extensions that have been assigned to the ACD group.

An ACD can help a department handle calls in a more efficient manner. In order to determine need, a department will generally look at their call volume and determine how many people it will take to answer calls with an acceptable wait time. During busy times when an agent is not immediately available, an ACD can queue calls, provide a recorded announcement, forward the call to someone designated to handle call overflow, offer a voice mail option, or give the caller a busy signal. A department determines what options a caller will be offered when the ACD is initially set up.

For more detailed information on ACD, please see our ACD Explanation page.

Caller ID Service

The University’s telephone system provides caller ID information for both incoming and outgoing calls Caller ID information for outgoing long distance calls was added in October 2010.

The called party will see the number of the telephone extension from which you are calling. If the telephone can also show a calling name, the called party will see UNIV OF VA. We are not able to provide more specific name information.

In order to see the incoming caller ID number, you must have a digital phone model with a display. Like most cellular telephone systems, the University telephone system does not provide a name for incoming calls. Most telephones at the University will not store previously received caller ID numbers.

Outgoing caller ID is a valuable feature for many segments of the University. Many people outside the University choose not to answer unidentified calls because those calls often come from telemarketers. Other people use screening services that intercept unidentified calls. These services make it hard for University departments to complete outgoing calls. Sending caller ID information allows departments to contact their customers efficiently.

At home, you can dial *67 to block outgoing caller ID information on each call that you make. You can do this from your University telephone by dialing access code “16” for local calls or “13” for long distance calls.

Example: Making a Local Call to the Charlottesville Area

To include caller ID: Dial 9 + 7 digit number
Called party sees your extension number and UNIV OF VA
To omit caller ID: Dial 16 + 7 digit number
Called party sees UNIDENTIFIED, PRIVATE or OUT OF AREA

Example: Making a Long Distance Call

To include caller ID: Dial 8 + FAC + 1 + 10 digit number
Called party sees your extension number and UNIV OF VA
To omit caller ID: Dial 13 + FAC + 1 + 10 digit number
Called party sees UNIDENTIFIED, PRIVATE or OUT OF AREA

Please Note:

Limitations of the University's telephone system do not allow Caller ID to be offered in some locations, including Child Care, Boar's Head, and Albemarle Hotel.

Incoming caller ID is available to most users at most University locations. Service may not be available where users have chosen to retain an existing telephone number when moving to a new location. Incoming caller ID is not available on analog lines, which are often used for modems or fax machines. Incoming caller ID will provide the calling number for both local and long distance calls, unless the number is blocked by the caller, or is otherwise unavailable.

SIMON Paging System

The SIMON Paging System is described in detail in a separate section of this website. Please see our Simon Paging System site for more information.

Configuring an Analog Adaptor

Analog adaptors must be programmed to work on the University's telephone system.

Analog Adapter Option (AAO) Initial Setup:

Your AAO contains factory-defined information that tells it where to find certain keys on your ROLMphone telephone. If your phone's feature and line keys do not match this configuration, then you must program the AAO. You can check the current configuration of your AAO, assign new keys, delete keys from the configuration, and return the AAO to the factory-defined configuration.

When you install the AAO, it considers your phone's lower left-hand key (beside the dial pad) to be a voice key, and it chooses a Flash or Transfer key. If your phone's actual Flash or Transfer key is not in the position assigned by the AAO's factory-defined configuration or if you want a modem (data) key, you must program the AAO using one of the following procedures.

Notes

Lines programmed to voice or modem key(s) must correspond to telephone system-defined line keys. The programmed flash or transfer key should correspond to your phone's Flash or Transfer key. You cannot use keys on a Keyboard Expansion Option.
A programmed modem key cannot be used for voice calls. The line becomes a dedicated AAO modem line.
If you need to make a voice call while your modem line is active, then you should disconnect the call and in some cases turn off the modem.
Before programming your AAO, verify that your ROLMphone telephone is on-hook, and that any attached devices are not in use.
When programming the AAO, you may see a message on your RP600 phone's display, such as "not possible." Ignore the message and continue.

To check the current configuration

Press * # to initiate a programming sequence.
Enter one of the following codes:
- AAOIF (22643) Indicate Flash/Transfer key
- AAOIV (22648) Indicate Voice key(s)
- AAOIM (22646) Indicate Modem (data) key
The assigned key's status light flashes.
Press * # to end the sequence.

To set up keys to be recognized by the AAO

Press * # to initiate a programming sequence.
Enter one of the following codes:
- AAOF (2263) assign Flash/Transfer key
- AAOV (2268) assign Voice line key(s)
- AAOM (2266) assign Modem line key
Press the key(s) that you wish to assign. You can press up to four line keys for voice applications, one line key for modem applications, or one Flash/Transfer feature key.
Press * # to end the sequence.

You hear a beep when your programming is successful.

To delete keys from the AAO's configuration

Press * # to initiate a programming sequence.
Enter one of the following codes, without pressing a line key or feature key:
- AAOF (2263) delete Flash/Transfer key
- AAOV (2268) delete all Voice key(s)
- AAOM (2266) delete Modem (data) key
Press * # to end the sequence.

To return to the factory-defined configuration:

Press * # to initiate a programming sequence.
Enter AAOR (2267) to Reset the AAO.
Press * # to end the sequence.