Service Desk is the campus technology help center. Any technology problem you may experience should be reported to the Service Desk. Your technology needs are our priority. The Service Desk is also the place to call if you have an idea on how to use technology to make GC&SU a better place.
The Service Desk is able to resolve many items through a series of questions over the phone or by use of the Technology Service links for Students, Faculty, and Staff. For more complex problems or needs, the information provided by the service desk allows the technician to skip preliminary diagnostics. The Service Desk is prepared to help you find the “right place” so you need to make only one call. Whether your question deals with network related problems, answers to questions concerning GCSU standard Software (this includes Window Operating System, Microsoft Office, Microsoft Internet Explorer (IE), Netscape and Eudora), guidance in obtaining computer repairs, technology purchases, information on upcoming workshops to improve your computer skills, cable television, or questions about registration.
The Service Desk staff works together as a team to uphold the daily operation of the service desk by communicating technology requests and needs to the appropriate area.
Remember, the service desk is not just about troubleshooting computer problems, but assisting in ALL your technology needs.
For your security, look for the Division of Information Technology (IT) identification badges.
Student Services
The Service Help Desk can provide the following services to students FREE of charge while they wait:
· Phone support (445-SERV) for technology related questions
· Guidance in computer purchases
· Help with connecting to the campus network
· Help with anti-virus and anti-spyware software installation
· Help with patch and service pack installation
· Help with virus and spyware removal
· Provide a list of area computer repair facilities for advanced diagnostics and repair
*Service time limit based on availability of repair technicians, amount of backlog work, and probability of success as determined by the SERVE manager.
Normal Hours of Operation*
Monday through Friday 8 a.m. to 5 p.m.
*Excluding holidays
Division of Information Technology - Campus Box 050 - Milledgeville, GA 31061-0490 · Phone: (478) 445-1196
Last updated: 8/7/07
For specific questions about this page: Cindy Bowen
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