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Information Technology Services University of Illinois Springfield

TSC Monthly Call Totals

The ITS Technology Support Center [TSC] is the primary point of contact for technology questions, problems, and issues. On this page you will find the number of times that the TSC has been contacted. These numbers come from the Unicenter Service Desk where the issues are logged when a user contacts the TSC.
Month Phone E-Mail Walk-in Chat Total
January 2013 1360 378 140 40 1918
February 2013 1064 287 116 29 1496
March 2012 1248 336 214 34 1832
April 2012 1149 385 188 31 1753
May 2012 1276 411 180 37 1904
June 2012 1144 393 171 30 1738
July 2012 1206 366 178 33 1750
August 2012 2056 638 474 68 3236
September 2012 1343 367 202 29 1947
October 2012 1169 336 167 24 1696
November 2012 975 276 170 31 1452
December 2012 799 253 126 33 1211

Support Calls by Source

Support Calls by Day of the Week

Support Calls By Month

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Contact ITS

  • 217.206.TECH
    217.206.6000
    Toll Free: (877) 847-0443
    Email: techsupport@uis.edu
  • Media Lab
    217.206.6550
  • UHB Computer Lab
    217.206.7100
  • UIS Information Security Email: InfoSec@uis.edu
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