Skip to Main Content

University of Illinois Springfield

Utility links

Connect with us:

UIS Links

Counseling Center University of Illinois Springfield

UIS Homepage

Links

Breadcrumbs

Assertiveness

meeting Assertiveness involves standing up for one’s rights or expressing one’s feelings, opinions, and preferences in a way that is honest, direct and appropriate. It involves respecting your own rights as well as the rights of others. Many types of situations require assertiveness, including: making a request; granting or refusing a request; and giving or accepting a compliment.

The Counseling Center helps people improve their communication and assertiveness skills. We help identify roadblocks to assertiveness and the benefits of assertive behavior and teach strategies to help people become more assertive in their interactions with others.

The University of Victoria in Canada website contains information for people who have difficulty being assertive. It includes a chart “Assertiveness Continuum of Behavior” which compares and contrasts the typical actions or responses of a Non-Assertive, Assertive or Aggressive person.

The Behavior Continuum table below comes from the Naval Aviation Schools Command in Pensacola, Florida:

BEHAVIOR CONTINUUM

PASSIVE ASSERTIVENESS OVER AGGRESSIVENESS
Overly courteous“Beats around the bush”

Avoids Conflicts

“Along for the ride.”

Active InvolvementReadiness to take action

Provide useful information

Makes suggestions

DominationIntimidation

Abusive / Hostile

https://www.netc.navy.mil/nascweb/crm/standmat/seven_skills/sev_skills.htm

In their article “The Language of Assertiveness”, the University at Buffalo gives a concise list of phrases to use in beginning assertive statements you may need in conflict situations.

Return to top

Leadership lived

University of Illinois Springfield
One University Plaza
Springfield, Illinois 62703-5407
217-206-6600

Text Only Options

Top of page


Text Only Options

Open the original version of this page.

Usablenet Assistive is a UsableNet product. Usablenet Assistive Main Page.