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Making Oakville Transit accessible to all residents and visitors is a priority for the Town of Oakville. One of the initiatives Oakville Transit is putting in place that will help us achieve this goal is to move from curb-to-curb to door-to-door service.
This change is not just better for our customers; it represents industry best practice and also sets us up for compliance with pending legislation.
Effective July 5, 2009 Oakville care-A-van will provide door-to-door service for our customers.
HOW WILL THIS CHANGE MY RIDE?
You are no longer required to wait outside at your stop location. care-A-van drivers will escort their customers from the nearest accessible door to the vehicle and from the vehicle to the nearest accessible door. Drivers will provide reasonable assistance as required. For those living in a mulit-residential building, please note that the nearest accessible door is your looby door.
We define an accessible door as having:
Drivers will not assist customers to or from doors that do not meet the above accessible door standard.
WHAT DO I NEED TO DO AS A CUSTOMER?
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