British Council Turkey

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The British Council premises in Ankara

ABOUT US

Who we are   
Frequently Asked Questions   

FAQ General   

FAQ Science   

FAQ Education UK   

FAQ Chevening Scholarships   

FAQ Exams   

FAQ Governance and Society   

FAQ Youth and Sports   

Suggestions and Complaints   

Contact us   
Our newsletter   
Press Room   
Events in Turkey   
Video conferencing   
Welcome to Turkey   

GENERAL FREQUENTLY ASKED QUESTIONS

What you want to know about the British Council and the UK    

Please click on the questions to see the answers

WHAT DOES THE BRITISH COUNCIL DO?   

The British Council is the UK's main agency for creating stronger cultural relations with other countries.

We have been working in Turkey continuously since 1940, and have centres in Ankara, Istanbul and Izmir and are also active throughout the rest of Turkey.

We believe in building sustainable relationships between people and institutions in the UK and Turkey because both countries benefit mutually.

Our work covers a vast range of areas from education to science and arts, and from work with civil society to government reform.

CAN I GET TRAVEL INFORMATION AND GUIDES ON THE UK FROM THE BRITISH COUNCIL?   
CAN I APPLY FOR A UK PASSPORT / VISA  AT THE BRITISH COUNCIL?   

All visa applications and enquiries should be made through World Bridge Services in Turkey . You can also check relevant British Embassy web page for detailed information.

HOW CAN I JOIN BRITISH COUNCIL’S ACTIVITIES and/or HOW CAN I SUBSCRIBE TO E-SERVICES?   

Please sign up to our mail groups in your interest areas and you’ll start to receive mails from e-services on your chosen subjects which will inform you of upcoming events.

HOW CAN I MAKE AN ENQUIRY AND/OR COMPLAINT TO THE BRITISH COUNCIL?   

If you have any queries and complaints please do not hesitate to send an e-mail to customer.services@britishcouncil.org.tr or contact us at 0 312 455 3600.

Your enquiries will be responded to within 24 hours.

“If you do complain we pledge to; treat you in a courteous and professional way, treat your complaint seriously, and deal with your complaint promptly.

If we are unable to resolve the issue immediately, we will do so within 10 working days of the receipt of your complaint.”

HOW CAN I VISIT THE BRITISH COUNCIL?    

In line with our new ways of working, to visit our office please ring and make an appointment with the person you wish to see.
Ankara – 0312 455 3600; İstanbul – 0212 355 5657; İzmir – 0232 295 0053

DO YOU HAVE ENGLISH LANGUAGE COURSES?    
We don’t have English Language courses for the public but we do provide a number of online resources to help learners of English: www.britishcouncil.org/turkey-english-learn-online,
For information on studying English in the UK, please visit www.britishcouncil.org.tr/edu/:
For teacher training courses and online materials for English Language Teachers, please click here for information.   
IS THERE A LIBRARY AT THE BRITISH COUNCIL?   

As part of a wider strategic review we have closed our library operations in Istanbul, Ankara and in Izmir. We will instead be focussing our resources on expanding our work in specific developmental areas identified with the Turkish Ministry of National Education.

We continue to run all kinds of cultural events, plus conferences and seminars in such areas as education, arts, governance, science and sport, and well as the administration of thousands of UK examinations each year.

Our library collection in Istanbul has been presented to Istanbul Bilgi University and currently our former members are able to use and borrow some of the resources from Dolapdere campus. The full collection will be available at santralistanbul campus. In Izmir, we donated our library to Ekonomi University and members are using the resources.

CAN’T FIND THE ANSWER TO YOUR QUESTION?    

Submit your question directly at customer.services@britishcouncil.org.tr

The United Kingdom’s international organisation for cultural relations and educational opportunities.
A registered charity: 209131 (England and Wales) SC037733 (Scotland)
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