British Council Sri Lanka

Transfer and refund policy

TRANSFER POLICY

A candidate may transfer test dates if they notify us more than 5 weeks prior to the selected test date. A charge of Rs 2,000 will be made. The candidate must select a test date within the next 3-month period.

Candidates who wish to transfer test dates within the 5 week period prior to the test date will be treated as a cancellation and receive no refund.

Exemptions from the above rule:

Serious illness (e.g. hospital admission or serious injury)
Loss or bereavement - a close family member
Hardship, trauma – e.g. Victim of crime, traffic accident etc.
Military service

In the above cases an administrative fee of Rs 3,000 will be levied.

REFUND POLICY

Candidates who wish to cancel their registration more than 5 weeks prior to the test date will receive a refund less an administrative fee of  Rs. 2,000/-.

Candidates who wish to cancel their registration within the 5 week period prior to the test date will receive no refund.

Exemptions from the above rule:

Serious illness (e.g. hospital admission or serious injury)
Loss or bereavement - a close family member
Hardship, trauma – e.g. Victim of crime, traffic accident etc.
Military service

In the above cases a refund, less Rs. 4,000/- an administrative fee will be granted.

Note:
Candidate must lodge an application for refund / transfer no later than 5 working days after the test date. Candidate must attach a request for refund / transfer form and appropriate documents, e.g. medical certificate, death certificate.

REFUNDS CLAIM FORM  

REQUEST FOR RESULTS AND TEST DATE TRANSFER FORM  

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Transfer and Refunds Policy

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