Good communication is vital in every organisation. This becomes even more important as companies operate on a global basis and their employees work flexible hours and at a distance. And yet this basic skill is all too often taken for granted. To be successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues.
Check out our Communication Skills Courses:
De ce sa particip?
Scrierea unui raport bine structurat este una dintre modalitatile prin care oamenii de afaceri isi consolideaza credibilitatea si isi comunica ideile. Acest curs foarte practic va va da abilitatile necesare pentru a planifica, aduna informatie si structura rapoarte intr-un mod eficient.
Participantii vor avea posibilitatea sa isi analizeze munca, sa revizuiasca exemple de rapoarte bune si mai putin bune si sa primeasca feedback detaliat asupra modului in care sa isi dezvolte abilitatile existente.
Cui i se adreseaza?
Acest curs este recomandabil pentru oricine doreste sa elaboreze rapoarte profesionale, sa structureze materialul mai eficient si sa scrie intr-un mod care sa convinga cititorul.
Why attend?
Staff at all levels need to be able to write high quality letters, emails, memos, reports, proposals andminutes. Producing clear, effective and professional communications is one of the ways that differentiates the best organisations from the rest. It is all too easy to ruin your reputation with poor written communication. Starting from first principles this practical and interactive course will give participants a thorough grounding in writing for business, and the skills required to produce documents to the highest standard. Everyparticipant will receive feedback on examples of their writing and go away with a step-by-step guide to effective business writing which they can refer to whenever they need to.
Who is it for?
People who want to write high quality, clear, succinct and persuasive emails, letters andproposals, and avoid costly and time-consuming misunderstandings, problems and complaints.
Telephone and Email Skills – Achieving Excellence in Customer Service Course
Why attend?
More and more business is now conducted by email and the telephone. This is often the first contact a customer (internal or external) has with your company. Customers who are handled in a friendly and efficient manner are likely to want to establish long-term and rewarding relationships with your organisation. If things are managed badly there will be a breakdown of trust, damaged relationships and possibly a loss of business to the competition.
This interactive and highly practical training course will give you the telephone and email communication skills to structure your responses in a clear and professional manner, when speaking and writing.
Who is it for?
This course is suitable for anyone who wants to improve their communication skills and deliver excellent service over the telephone or by email.
Why attend?
Good communication is vital in every organisation. This becomes even more important as companies operate on a global basis and their employees work flexible hours and at a distance. And yet this basic skill is all too often taken for granted. To be successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. You can not afford to miss out on this practical and informative course that covers the fundamentals of good communication required by any business today.
Who is it for?
People who want to improvetheir communication skills and get more fromtheir business relationships with customers, suppliers and colleagues.
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