Work - British Council - LearnEnglish

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LearnEnglish Professionals - Work Skills

work skills

Read about customer care call centres
Read the whole text
Listen to a telephone conversation

Customer care

Customer care - what does it mean to you? The personal touch, always meeting people face-to-face? Email contact with your customers? A user-friendly web site? Here you can read about one way in which companies are trying to ensure better service for their customers while keeping down their costs and listen to a conversation with a customer. You can also play a writing game, reconstructing some of the text.

DCSIMG

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