Our Privacy Policy describes how we treat personal information.

Our Personal Information Charter (pdf 42kb) sets out the standards you can expect from us when we handle personal information and what you can do if you think standards are not being met.

We signed an undertaking (pdf 17kb) to the UK's Information Commissioner  in April 2009 and this commits us to taking all reasonable measures to ensure the security of personal data for which we are responsible. We are committed to implementing the requirements of the UK Government's Data Handling Review

Accessing your personal information

Under the UK Data Protection Act any individual has the general right to ask for a copy of the personal information held about them. This means that you can ask for the information that we hold about you. This is known as the right of ‘subject access’. When making a request you will need to give us:

• a request in writing,
• the £10.00 fee,
• proof of your identity,
• proof of your address and,
• any information that we reasonably need to process the request.  For example details of our offices or staff that you have had contact with and when.

We will not start looking for your information until we receive all of the above. In order to submit your request, or for help making a request, please contact the Data Protection Officer in our London office.

Although you should submit a request in writing, if would like to speak to someone in person, you can contact us by telephone on +44 (0)20 7389 4016.