Comments and Suggestions

We hope to make your experience of dealing with the British Council an enjoyable one and we welcome your comments and suggestions about our service.

To make a comment or complaint

Contact the person, department or country office that you have already dealt with to fully explain your situation.

So that we can respond to you, please provide your name, postal address, e-mail address and telephone number.

You may contact us in any of the following ways:

By e-mail Abu Dhabi: auh.information@ae.britishcouncil.org
Dubai: dxb.information@ae.britishcouncil.org
Sharjah: shj.information@ae.britishcouncil.org
By telephone Toll free 800225522 for Dubai and Sharjah
+971(0)2-6658778 for Abu Dhabi
(Sunday to Thursday, from 08:00 am to 08:00 pm and Saturday 8:00am to 3:00 pm)
By fax Abu Dhabi: +971 2 6664340
Dubai: +971 4 3370703
Sharjah: +971 6 5744788
By post Abu Dhabi:
Customer Services Manager
British Council
PO Box 46523
Abu Dhabi - UAE

Dubai & Sharjah:
Customer Services Manager
British Council
PO Box 1636
Dubai - UAE

How we will deal with your comment or complaint?

We deal with all comments and complaints seriously.  We promise that we will treat your comment or complaint fairly and impartially.
We will not treat you differently because you have made a complaint.  We will not discriminate against you on the basis of your age, disability, ethnicity, gender, religion, belief, sexual orientation or any other irrelevant ground.
We aim to respond to you promptly – regardless of the subject matter, the way in which you contact us or the country in which your comment or complaint is made.
If we are unable to respond at the first point of contact, we aim to deal with your comment or complaint within ten working days of receipt.  If it will take longer than this, we will inform you of any delay within ten working days.
When things have gone wrong we will do our best to resolve matters quickly and fairly. We will:
- Explain what went wrong and why
- Apologise when it is appropriate
- Take action to remedy the situation, when possible.
If you are not satisfied with the response you receive, you can take the matter further by contacting the relevant Customer Services Manager who will guide you about the next step of your complaint.

DCSIMG

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