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Work skills

Managing conflict

Listen to some people trying to resolve a dispute at work with the help of a mediator.
See or print the audioscript and do an activity on paper (pdf 20Kb) NB 3mins 53, 3533 length

Listening comprehension: how much did you understand?
Click here to do this activity
Vocabulary:  correct the mistakes in the information
Click here to do this activity
Play the Word Game.  Fill in the missing words from the advice on conflict management.
Click here to do this activity

Read a complete online article about conflict management.
Click here to go to the article.

For grammar practice, visit our grammar movies
Click here to go to our grammar movies

For similar articles and more language practice, visit the LearnEnglish Professionals site.
Click here to visit our site.

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