Listen to some dissatisfied customers complaining about the service they received.
See or print the audioscript and do an activity on paper (pdf 20 Kb)
Try the following online language activities on the audio.
Comprehension: which is the best summary?
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Comprehension: correct the mistakes.
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Language practice: complaining and responding to complaints
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Read a complete online article introducing customer service orientation.
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For more grammar practice, visit our grammar movies
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For similar articles and more language practice, visit the LearnEnglish Professionals site
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Usablenet Assistive is a UsableNet product. Usablenet Assistive Main Page.
At 23 Feb 2009 04:46 Anand wrote:
i enjoyed and interested very much. it is very great
Rating:
At 13 Jan 2009 02:23 shaji wrote:
This podcast is great. I like listening to it over and over
Rating:
At 8 Jan 2009 11:07 bushra wrote:
very good
Rating: