Customer Service Manager in Milan-2 year fixed term contract - Full Time - Grade G

The British Council Milan is asking for applications for one 2 year fixed term post of a Customer Service Manager.

Your job will be to manage the Integrated Customer Service team and provide leadership on customer management for the whole office. You will have excellent spoken and written Italian, English to Council of Europe level C1, strong interpersonal, IT and analytical skills and be up to date with latest industry practice in customer service.

The post is based in Milan.
Deadline for sending applications:12.00 CET on Wednesday 23 May 2012

Applications should be sent via e-mail, quoting reference “Customer Service Manager, Milan”, to: sonia.fiorelli@britishcouncil.it

Please send only the completed application form. Do not attach a CV (or any other document); they will not be used to make selection decisions. This is to ensure that all candidates are treated consistently. Interviews will take place during the first week of June. We would like the successful candidate to begin as soon as possible.

For any enquiries please e-mail: sonia.fiorelli@britishcouncil.it

The British Council is committed to a policy of equal opportunity. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.

Download:

• Information about the job (pdf)
• Role profile (pdf)
• External application form (doc)
• British Council Generic Skills (pdf)
• British Council beahviours (pdf)

British Council Teaching Centre in Naples, has vacancies for freelance teaching staff for the academic year 2012-2013

To apply for freelance work you must:

• Already be resident in Italy
• Native speaker standard of English. Full mastery of English (CEF C2) across all four skills or have achieved an IELTS score of 9
• Hold a degree and an internationally recognised Certificate in Teaching English as a Foreign Language (CELTA / Trinity TESOL or equivalent).
• Have at least 2 years of full-time classroom experience teaching English as a Foreign Language.

Procedures:

If you fulfil the criteria above we would be pleased to hear from you. Please:

• Fill in an application form
• E-mail it to jane.ritter@britishcouncil.it by the 20th of July 2012
• We will reply by e-mail or telephone to advise you of the outcome and details of terms and conditions.
  Selected applicants will be invited to interview and may be asked to deliver a demonstration class

For vacancies for full-time British Council Network contracts please refer to our Global website http://www.britishcouncil.org/teacherrecruitment