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Help Sources

We're here to help. If you are not sure who to contact, or if the area you need help with is not listed below, the following resources are also available:

• The ITS Knowledge Base, a searchable knowledge base that contains answers to technology questions here at Penn State.
• Contact the ITS Help Desks for assistance. Stop in, call 814-863-1035 or 814-863-2494, or write to helpdesk@psu.edu. For locations and hours, see Consulting Services.

Topic/Web Site Contact E-mail Phone
Access Accounts   Account Services   accounts@psu.edu 814-865-4772
Administrative Computing Support Administrative Information Services (AIS) Support Center   AIS-support@psu.edu 814-863-2276
ANGEL   ITS Help Desk   helpdesk@psu.edu 814-863-2494
Calendar Service   ITS Help Desk   helpdesk@psu.edu 814-863-2494
Classroom Reservations (courses)   University Registrar   enrlsvcs@psu.edu 814-863-3677
Classroom Reservations (events other than courses)   University Registrar   Use Web form 814-863-3677
Classroom Technical Support Technology classroom support staff   TechClass@psu.edu 814-777-0035
Club Server (Student Organizations Server) See Contact Info - Student Organizations Server   clubs@psu.edu See Contact Info - Student Organizations Server
Computer Help and Support   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
Course Tools   Teaching and Learning with Technology   tlt@psu.edu

814-863-1654

Data Backbone Problems Network Operations Center   tnsnoc@psu.edu 814-865-4NOC (4662)
Dial-up Modem Access, configuration   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
Dial-up Modem Access, Connection Problems Network Operations Center   tnsnoc@psu.edu 814-865-4NOC (4662)

Directory Services
- Lookup
- Update   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
eLion   Administrative Information Services (AIS) Support Center   AIS-support@psu.edu 814-863-2276
E-mail   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
Employee Computing Support Administrative Information Services (AIS) Support Center   AIS-support@psu.edu   See directory
Faculty, Teaching Support Digital Commons   digitalcommons@psu.edu 814-574-9721
Friends of Penn State (FPS)   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
FTP   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
High Performance Computing Group   beatnic@aset.psu.edu 814-863-8930
Internet Access   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
Netnews (Usenet) Problems   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
Penn State Access Account Storage Space (PASS)   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
Phone Services, Employees Network Operations Center   tnsnoc@psu.edu 814-865-4NOC (4662)
Phone Services, Students Network Operations Center   tnsnoc@psu.edu 814-865-4NOC (4662)
Portal   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
Residence Hall Connections, University Park   Residential Computing Service and Support   rescom@psu.edu Findlay (East):865-2942
Waring (West): 865-2948
Pollock / Nittany: 865-2944
Redifer (South): 865-2938
Warnock (North): 865-2946

Residence Hall Connections, Locations Other Than University Park   Campus contacts See contact list
Ruckus   Ruckus Support    
Search Engine   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
Secure Server (www.work.psu.edu)   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
Student Computing Labs   ITS Student Consultants See Web site for locations and hours . See Web site for locations and hours.
Telephone/Voice   Network Operations Center   814-865-4NOC (4662)
ITS Training Services   ITSTraining@psu.edu 814-863-9522
TSM (formerly ADSM) TSM Support Staff   tsm@psu.edu 814-865-4772
Viruses   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
Voice Mail   Network Operations Center   University Park 814-865-4NOC (4662)
Virtual Private Network (VPN) Service   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
WebMail   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
Web-Based Training (WBT)   ITS Help Desk   helpdesk@psu.edu 814-863-2494
Web Publishing   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494
Wireless Computing   ITS Help Desk   helpdesk@psu.edu 814-863-1035
814-863-2494

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