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The University System of Georgia (USG) consists of 35 institutions of higher education, and the Georgia Public Library system. USG programs and services affect a diverse customer base ranging from traditional students to non-traditional students, as well as business, research clients, communities, and young children. With total revenues exceeding $4 billion, 40,770 employees, and a student population over 253,550; USG is presented with a number of opportunities for improving delivery of customer services. The students of the University System of Georgia are our ultimate and most important customers. While the focus of USG Customer Service Improvement plans will be upon the students, we must not forget that we also serve businesses, government, communities, and individual citizens.
As the scope of USG customers varies according to the mission and geography of the serving institution, the USG Customer Service Improvement Plan will emphasize methods which allow the institutions to create plans appropriate to their customer base.