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Coordinator, University Payables Customer Service

11/10/2008

Duties/Responsibilities

The University of Illinois seeks a Coordinator, University Payables Customer Service to be responsible for providing customer service support, managing operations, supervising staff, developing and implementing procedures, developing training material and content, and providing leadership to the Customer Service section of University Payables.  Other duties and responsibilities include:

1. Perform managerial duties associated with providing efficient and accurate information and quality service to University units and vendors.
2. Supervise and oversee the Customer Service processing section; manage staff, processes, and procedures. Conduct employee performance appraisals. Manage ongoing staff development and training activities.
3. Serve as a subject matter expert and primary resource to Customer Service staff by providing documented procedures and by responding to inquiries from University Payables staff.
4. Where appropriate and as needed, respond to inquiries from University Departments and vendors.  Correspond with external vendors and units in order to facilitate issue resolution.
5. Manage day-to-day operational responsibilities of both the section and the department as assigned by management.
6. Continually design, develop and maintain processes and process documentation to increase overall productivity and efficiency of the department.
7. Contribute to, and help maintain Payables training material content for both internal staff and external University units.
8. Participate as needed in system testing to ensure usability and performance. Contribute to, and maintain computer system testing content.
9. Assist as needed with implementation of new technologies and systems as adopted by University Payables and the Office of Business and Financial Services.
10. Represent University Payables by serving on various workgroups or teams, attending business meetings, assisting University units as needed, and serving as a subject matter expert for training and education.

Qualifications

A  Bachelor’s degree in related field and knowledge of general accounting principles is required. A minimum of 3 years previous experience with University of Illinois business operations is highly desirable.  Proficiency with Banner accounts payable system and BXS imaging system and customer service experience and professionalism is required.

Other required qualifications include: proficient in the operation of calculators, copiers, fax machines, and personal computers; ability to detect and correct errors in processes and systems and to research payment activities of the department; ability to write effective procedures; proficient in the use of the Microsoft suite of office products including Excel, Word and Outlook; ability to make independent judgments and to perform work with little supervision; ability to speak confidently in front of groups;  supervisory experience and ability to organize the work efforts necessary to maintain efficiency and high-quality results within the department. Preferred qualifications include: knowledge of accounts payable industry practices; thorough familiarity with the Business and Financial Policies and Procedures Manual of the University; familiarity with appropriate State of Illinois regulations.

Applications

This is a full-time, 12-month Academic Professional position.  For full consideration, candidates must apply to and submit a letter of application, resume, and names/addresses/phone numbers of three references by December 2, 2008 at https://uajobs.hr.uillinois.edu/.

Patricia McKenzie
Employee Relations and Human Resources
271 Henry Administration Building, MC 341
506 South Wright Street
Urbana, IL  61801

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

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