Employee Technical Support
Much of UF's work is performed by UF employees using their desktop or laptop computers. When these people encounter a computer problem (unable to logon, printer does not work, etc.), they call on AP-IT for technical support. Depending on the nature of the problem, ITSS may remotely connect to the computer, assist the user over the phone, reply with an email or send a technician to their location.
Office Computer Management
Managing individual desktop computers, laptops, and peripherals is a cornerstone of IT support tasks. Desktop management of office computers includes: installation of new hardware components or software, software license administration, virus protection, equipment repair and maintenance, UF inventory tracking (select units), etc.
Ensuring that only certified individuals can access the computer network and data resources is a very important task for AP-IT. AP-IT is part of UF's Active Directory and coordinates with the University's Central Networking Service (CNS) to assure that connections to other University systems are as transparent as possible to end users.
AP-IT supports the use of computer systems that allow faculty and staff to connect with the UF Community, vendors, and the world at large through the use of email, faxes, listservs, ftp, intranet sites, video conferencing, etc. This includes coordinating with UF central services as needed.
End-users often need assistance in determining an efficient process to achieve specific goals. AP-IT is available upon request to advise on products, services or procedures that best meet these goals.
See the IT Support Services (ITSS) section of this site for more information on individual user and personal computer support.