AP-IT Help Requests
All AP-IT related help requests should be submitted via AP-IT Help Request.
This assures that:
- Someone receives the request, without the user having to figure out who is on call, or which location a particular AP-IT staff member is working at on a particular day,
- The name, contact information, and location of the person submitting the request will be available to AP-IT,
- AP-IT can centrally collect all requests to help identify problems that several people are having, and
- AP-IT has a record of the request.
A New User Request must be submitted seven (7) days in advance so the proper accounts and access may be granted to the employee. New employees must have their GatorLink ID before AP-IT may start the new user setup process, so keep this in mind when submitting the request.
Users may be granted access to unit resources without the creation of an Exchange email account.
Employees ending their employment with an AP-IT supported user group
An Exiting Employee Request must be submitted so that the employee's files and emails are appropriately retained and/or transferred. This is in addition to the UF HR required Employee Exit Checklist or other HR Policies.
Per UF Records Retention rules, the supervising unit will be offered rights to review the contents of email accounts and home drives of departing employees to determine whether the data should be retained or not. If the data should be retained for longer than three years, ITSS will transfer the home drive or email data to the unit responsible for the data. If AP-ITSS does not hear back from the supervising unit, by default the email and files will be retained for three years.
Persons switching employment within UF still are responsible for following all UF retention rules, though the original unit may retain copies of the outgoing employee’s email and home drives for business, record retention or other official UF purposes.
More AP-IT Policies
AP-IT policies are written as needed in conjunction with the changing needs of UF, increasing capabilities of technology, security demands, industry best practices, mandates from UF's Office of Information Technology or Privacy Office, etc. Please see the links on the upper left portion of this page for additional AP-IT policies.